Southwest Financial Federal Credit Union

★★★★★

I payed off my loan early and after paying there was another charge and I asked if they could wave that. Which iv dealt with operations like this and they did wave the fees. But this time customer service did not want to and I feel the representative was very roude in txt messages. I told here i was gonna write a review. Her reply your welcome. I have been with southwest for 11 years and was hoping for a little more professionalism. I am really not happy with this transaction and the demeaner of Jessica the employee. Thank you

★★★★★

I use to LOVE this credit union. I see now they are money hungry!! The reps there has no compassion or empathy it’s a money thing for them. I talk to a lady in the solution departments (can’t think of her name for nothing) she did tell me to basically make better financial decisions. She said I am 63 and you’re 42 I don’t have loans. She said I could have took the whole amount that was needed but I didn’t. I am so moving my direct deposit and they can pick up their car. They have left such a bad taste in my mouth not all but some. Jessica and Simone were amazing and took out the time to listen they never once cut me off.

★★★★★

I love love SWFCU. 10 stars Luke has always gone above and beyond for my family, which we truly appreciate. Luke has always been able to help us during emergency situations. We just purchased two vehicles. Luke sent us to Temeka to help us with the auto loans. Temeka made our process run so smoothly. Temeka helped me and listen to every concern, all the problems with the dealership and let me vent to her. Temeka never got tired of all my phone calls. I can truly say Tamika is my best friend now. I will be calling in and checking in on her weekly. This is why I love the credit union they make you just feel like a forever friend by the end of the process. I have another best friend at the credit union, sorry Luke 😂😂