Sames Mcallen Ford

★★★★★

My experience with Sames McAllen Ford was outstanding! The entire experience from start to finish was beyond expectations. I bought 2 Broncos that day, a Raptor and a Badlands Sasquatch. The GM, Finance & Rey my salesman were worth gold. Rey was professional and knowledgeable. The GM & Finance manager made sure that we were taken care of. Most dealerships you leave wondering if you got the raw end of the deal. Not here! I know I got a great deal and I will be going back again!

★★★★★

Sames Ford gave us the most for our trade in. We got the monthly price we wanted on a fully loaded bronco. Our salesman Reynaldo Lopez answered our questions and management was also there to assist. Overall great experience and no hassle.

★★★★★

I am extremely disappointed with the service department. I was advised my truck was diagnosed for an issue, but wouldn’t be covered by a top tier extended warranty. When asked why, he mentioned because of minor scratches on my mirror. (This is a 13 year old truck that has 85k on it). It is a a very well cared for vehicle. When asked why they denied claim, he stated he hasn’t submitted claim. 1. How do you know they will decline? 2. Why haven’t you tried? When I asked him to submit claim and advise what outcome is, he stated he needed his technician to check what parts it needed to be repaired. 1. So the technician took a day to advise it had scratches, (something the service advisor could clearly see and possibly could have given me a heads up about. ( his response, I’m not a technician) 2. Another day without my vehicle so they can actually do the diagnosis they were so ready to bill me for without submitting a claim. This is going on day three for power mirrors that will not fold in and out correctly. Minor scratches on a black truck are the reason I am in limbo. This is beyond ridiculous. Three vehicles purchased with this dealership, and something that could saved me time and money by an advisor taking one minute to view vehicle before taking it in. Attached is a picture of the “heavily scratched mirror according to Sames”.